100% Online Banking Guarantee for Personal Banking Customers

Our promise: We will reimburse you 100% for any losses to your Personal Banking accounts resulting from unauthorized transactions through Online Banking.

To ensure reimbursement under this guarantee, there are a few steps you’ll need to take to protect your debit card and your online banking password as outlined in our Bank of Montreal FirstBanking Automated Services Agreement.

These steps include:

• Keeping your password confidential
• Not storing your password with your debit card number
• Advising us within 24 hours of learning that your debit card was lost or stolen; or that the confidentiality of your password was compromised

You may not be reimbursed if you did not comply with the steps listed above or if you knowingly disclosed your password or debit card and it resulted in losses.

For more information on how BMO protects you when you bank online, please review How BMO Protects You. You can also learn more about how you can safeguard your computer.